Terms of Service 

Last amended 16/03/2022 

Acceptance of the Terms 

These terms of use constitute a legally binding contract between yourselves or ‘you’ as the user and ourselves as ‘us’, ‘our’ ‘we’ or ‘the company’ Silq Rose Ltd. Please read all terms of services carefully before using the site. By using the site, you agree to all terms and services stated. 

If you have any questions regarding the terms of this site please contact us at customercare@silqrose.com

Changes to the terms

From time to time, there is a possibility that there will be changes to these terms. On the occasion that we do decide to make changes to our terms, you will be notified via various means; this may include either an email stating the changes, a notice published on the homepage of our site or an amendment/update of the date to indicate some changes have been made. Any amendments to the terms of service will be effective immediately as and when the amendments have been completed. If you continue to use the site once these changes have been made and published, it will be considered that you have confirmed your acceptance of such changes. If you do not accept the changes made to our terms, we urge you to immediately stop use of the site. 

Quality and care

All items endure a rigorous quality check before they are dispatched. Please be aware that it is your responsibility to understand the fabric of the item you are purchasing, and abide by the washing instructions for the care of your items. Silq Rose is not liable for any damage incurred to an item after receipt of purchase, if incorrect care of the item has not been adhered to. Please ensure you thoroughly read and apply any specific care instructions to your item. 

Due to the nature of the non-toxic, natural fibres used to create the fabrics, please note the possibilities of the fabrics being susceptible to fragility. Handling non synthetic fibres requires a much gentler approach to washing, wearing and storing. Please take exercise considerable care with pins, snags and minor holes in the scarves, to preserve their appearance.  

Products

As a disclaimer, viewing products online is a totally different experience to purchasing in store, please be aware that by purchasing the product, you agree to the disclaimer presented by Silq Rose, that all colours of the products available are reflected as true of a match as possible. Please be aware that when placing your order online, there may be a possibility of slight colour discrepancy due to the monitor in which the products are being viewed. 

Pricing and availability

Silq Rose withhold the right to make amendments to pricing at any given time. Once adjustments have been made to pricing, the new pricing will be effective immediately. Stock availability may vary, Silq Rose obtain full responsibility for maintaining honest stock levels at all times. Silq Rose withhold the right to cancel an order on the occasion of availability discrepancies and are not obligated to offer compensation. If stock availability is affected at any time, you will be informed before any further steps are taken with your order. For more information on stock updates you may contact  customercare@silqrose.com

Our contract

A contract of our services between the company ‘Silq Rose’ and yourself as the customer is initiated once the order has been confirmed as dispatched. When placing your order, you will receive a link to a software that will allow you to view and track the progress of your order request; only until your order has been confirmed as dispatched, will we accept the liability of a legally binding contract. 

Accessing the site and account security 

All users who enter into the site and begin using its services are agreeing to the terms and conditions stated. Each user has full access to navigate around the site as a guest and will be prompted to create an account if placing an order. All accounts require personal information including but not limited to, your full name, email address, home address, telephone number, date of birth etc. You will be prompted to create a password to secure your account information’s privacy. Account information may be accessed and stored by Silq Rose at any time. Please refer to our Privacy policy for more information about how your personal information is handled. 

Account holders and subscriptions

When creating an account with Silq Rose, you give consent to an automated subscription. If you wish to opt out of a subscription please email customercare@silqrose.com

Limits on purchase

Silq Rose withhold the right to enforce limitations on any purchases processed if they feel it is necessary. This may be in the form of delaying an order fulfilment, cancelling an order, etc.

Privacy Policy

For more information regarding how your private information will be used, stored, and disseminated, please refer to our privacy policy.

Payment methods

We accept all major payment providers including, Visa, Mastercard, Amex, Maestro, Shopify pay, Apple pay, Google pay and Amazon Pay as well as Klarna. We also accept payments via Paypal Express.

Silq Rose do not store any debit/credit card information.

Prohibitions

Any misuse of the site is strictly prohibited; this includes but is not limited to technologically harmful viruses or bugs/worms that have a direct effect on the function of the site and our customers user experience. Any remote level of harassment, spam or advertisements published on the site will receive legal action.

Promotions, Discount codes and sales

From time to time, Silq Rose may engage in occasional promotions and or sales on content. Promotional offers cannot be used in conjunction with any other type of sale offer or promotion. Unless otherwise stated, all promotional and discounted items are strictly non refundable.

Feedback & Complaints

If you would like to provide Silq Rose with any relevant feedback or raise a complaint, we would be more than happy to hear from you. Please contact customercare@silqrose.com

Copyright disclaimer 

©  2020  Silq Rose 

Silq Rose reserve all rights of ownership over this website and its contents presented. All content is protected under the copyright of Silq Rose Ltd. Any re-use or redistribution of its contents is strictly prohibited.

We are Silq Rose Limited; a company registered in England and Wales under company number 11701840 and our registered office address is Unit 15 Boardman House, 64 Broadway, London, United Kingdom, E15 1NT.

Silq Rose is a registered Trademark, No. UK00003439603